1. About this policy
This policy explains how JSG Global Pty Ltd (ABN 88 702 752 921) collects, uses, discloses, stores and otherwise handles personal information. It applies to this website (jsgglobal.online) and to our professional business and consulting services delivered to clients across Australia.
2. Personal information we collect
Depending on how you engage with us, we may collect:
- your name and contact details, including your email address and, where you choose to provide it, your business address;
- the name, email address and role of a person who makes an enquiry on behalf of an organisation;
- information relevant to the business and consulting services you request, such as details about your business, objectives and project requirements;
- records of correspondence between you and us; and
- technical information about your visit to this website, such as browser type and pages viewed.
We do not request, and do not require, sensitive information (such as health information or information about religion or political opinions) in order to provide our services. We will only collect sensitive information where permitted by law and with your consent.
3. How we collect personal information
We collect personal information directly from you wherever practicable, including when you:
- complete the form on our Contact page or our Request a Quote page;
- send us an email at ceo@jsgglobal.online;
- engage us to provide professional business and consulting services; or
- communicate with us by any other lawful means.
In limited circumstances, we may collect personal information about you from third parties, for example where a colleague or representative provides your details on your behalf, or from publicly available sources, where it is reasonably necessary for one or more of our functions.
4. Why we collect and use personal information
We collect, hold, use and disclose personal information to:
- respond to enquiries and provide quotes for our services;
- deliver and administer the business and consulting services you have engaged us to perform;
- manage our relationship with you, including invoicing and record-keeping;
- improve our website, services and client experience; and
- comply with our legal and regulatory obligations, including obligations under the Corporations Act 2001 (Cth), Australian Consumer Law and Australian tax law.
We will not use or disclose personal information for direct marketing purposes unless permitted by the Privacy Act 1988 (Cth), and you may at any time ask us not to do so.
5. Disclosure of personal information
We do not sell personal information. We may disclose personal information to:
- service providers who assist us with hosting, email, accounting or administrative functions, on a confidential basis and only to the extent necessary;
- professional advisers, such as our accountants and auditors, where reasonably required;
- regulators, government agencies or courts where disclosure is required or authorised by law; and
- you, or persons authorised by you, such as your nominated representatives.
6. Overseas disclosure
Some of our service providers may store or process information outside Australia, for example through cloud hosting or email services. Where personal information is disclosed overseas, we take reasonable steps to ensure that the recipient does not breach the Australian Privacy Principles, or that the recipient is subject to legally binding obligations substantially similar to them.
7. Security of personal information
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include password-protected systems, restricted access on a need-to-know basis and secure disposal or de-identification of personal information when it is no longer required for a lawful purpose.
8. Cookies and website analytics
This website may use cookies and similar technologies to understand how visitors use the site and to improve its performance. Most browsers allow you to block or delete cookies through your settings; doing so will not prevent you from accessing the website, although some features may not function as intended.
9. Access, correction and your rights
You may request access to the personal information we hold about you, and request its correction where you believe it is inaccurate, out of date, incomplete, irrelevant or misleading. We will respond to such requests within a reasonable period and, where access or correction is refused, we will provide written reasons and details of how to escalate the matter.
You may also request that we de-identify personal information we hold about you, where the information is no longer required for a lawful purpose and de-identification is lawful and practicable.
10. Complaints and enquiries
If you have a concern about how we have handled your personal information, please contact us with the details of your complaint. We take privacy complaints seriously, will investigate promptly and will provide a written response, typically within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via the OAIC website at oaic.gov.au.
11. Changes to this policy
We may update this policy from time to time to reflect changes in our practices, our services or the law. The current version will always be published on this page, together with the date of the most recent update.
12. How to contact us
For any privacy-related question, request or complaint, please email ceo@jsgglobal.online or use the form on our Contact page. When you write to us, please include enough detail for us to identify the information concerned and the nature of your request.
JSG Global Pty Ltd
ABN 88 702 752 921
Melbourne VIC, Australia
